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Commitment to Language Access

Introduction

LA County Library is committed to providing meaningful language access to all customers in our service area. We will provide translations of vital departmental documents, maintain a collection of resources in various languages and, whenever possible, connect customers with bilingual staff who speak their language of choice.

Departmental Language Action Plan

Website Language Selection

This website includes a language selection functionality for convenience and accessibility for all of our customers. To change the language preference, scroll to the upper right corner of the navigation bar. There you’ll find a “Select Language” drop down menu. Click on “Select Language” and scroll down to your preferred language. Click on that option and the page will automatically be translated for you.*

Este sitio web incluye una función de selección de idioma para mayor comodidad y accesibilidad para todos nuestros clientes. Para cambiar la preferencia de idioma, desplácese hasta la esquina superior derecha de la barra de navegación. Allí encontrará un menú desplegable titulado “Seleccionar idioma”. Haga clic en “Seleccionar idioma” y desplácese hasta su idioma preferido. Haga clic en esa opción y la página se traducirá automáticamente para usted.

本网站提供语言选择功能,方便所有用户使用。要更改语言偏好,请滚动至导航栏右上角。在那里您会看到“选择语言”下拉菜单。点击“选择语言”,然后向下滚动选择您偏好的语言。点击该选项后,页面将自动为您翻译。

* Note: Google Translate, a third party service provided by Google, performs all translations directly and dynamically. LA County Library has no control over the features, functions, or performance of the Google Translate service. The automated translations should not be considered exact and should be used only as an approximation of the original English language content. This service is meant solely for the assistance of limited English-speaking users of the website.

International Collections

LA County Library offers materials in a variety of languages and we actively purchase in these languages:

  • English
  • Arabic
  • Armenian
  • Chinese
  • Farsi
  • Korean
  • Tagalog
  • French
  • German
  • Hindi
  • Japanese
  • Russian
  • Spanish
  • Vietnamese

Global Collections

The Library is proud to offer materials in many languages, reflecting the needs and interests of our diverse communities. Below is a list of Library locations that carry a significant collection in a language other than English. We invite you to visit our Library locations and browse these collections; if you are looking for a specific title in a language not listed below, please use the catalog search.

Spanish Browsing Collection:

A C Bilbrew Library (Los Angeles)
Alondra Library (Norwalk)
Angelo M. Iacoboni Library (Lakewood)
Anthony Quinn Library (East LA)
Artesia Library
Baldwin Park Library
Bell Gardens Library
Bell Library
Carson Library
Chet Holifield Library (Montebello)
City Terrace Library
Clifton M. Brakensiek Library (Bellflower)
Compton Library
Cudahy Library
Culver City Julian Dixon Library
Duarte Library
East Los Angeles Library
East Rancho Dominguez Library
El Camino Real Library (East LA)
El Monte Library
Florence Library
Gardena Mayme Dear Library
Graham Library (Los Angeles)
Hawaiian Gardens Library
Hawthorne Library
Hollydale Library (South Gate)
Huntington Park Library
La Mirada Library
La Puente Library
Lake Los Angeles Library
Lancaster Library
Lawndale Library
Leland R. Weaver Library (South Gate)
Lennox Library
Los Nietos Library
Lynwood Library
Masao W. Satow Library (Gardena)
Maywood César Chávez Library
Montebello Library
Norwalk Library
Norwood Library
Paramount Express Library
Pico Rivera Library
Rivera Library (Pico Rivera)
Rosemead Library
San Fernando Library
Sorensen Library (Whittier)
South El Monte Library
South Whittier Library
West Covina Library
Willowbrook Library
Woodcrest Library (Los Angeles)

Chinese Browsing Collection

Artesia Library
Diamond Bar Library
El Monte Library
Hacienda Heights Library
Montebello Library
Norwalk Library
Norwood Library
Rowland Heights Library
San Gabriel Library
Temple City Library
Walnut Library
West Covina Library

Korean Browsing Collection

Gardena Mayme Dear Library
La Crescenta Library
La Mirada Library

Japanese Browsing Collection

Culver City Julian Dixon Library
Gardena Mayme Dear Library

Russian Browsing Collection

West Hollywood Library

Countywide Language Access Complaint Form

Countywide Language Access Complaint Form

“LA County Library seeks to provide meaningful language access to all customers in our service area. Please use this form to tell us about your experience and how we can improve. Thank you for helping us improve our Language Access services!

Why Use This Form?

Please complete and submit this form if our department did not provide you with the language help you needed, such as assistance with providing our services, programs or materials in your preferred language.

What Happens Next?

  1. Once we receive your Form, our department will review and respond to your complaint.
  2. Follow-up: If you do not get a response within 10 business days, contact us via email languageaccess@library.lacounty.gov or call 562.419.6763
  3. Resolution: Our department will let you know how we addressed your complaint as soon as possible, but no later than 90 business days from the date we receive your complaint.

How to Fill Out This Form

  1. Check the issue: This form is solely to capture complaints related to language access. If you have a complaint not related to language access please use our Ask A Librarian Form.
  2. Complete the Form: Fill in all details so we can understand the problem.
  3. Send us the Form: Select the best option for you:
    – Online: Use the form below
    – Email: Download, print, complete, and send to languageaccess@library.lacounty.gov
    – Phone: Call 562.419.6763
    – Mail: Download, print, complete, and send to 7400 Imperial Hwy, Downey, CA 90242  Attn: Adult Digital Services

If you have questions or need help, contact us at languageaccess@library.lacounty.gov or call 562.419.6763

"*" indicates required fields

ONLY USE THIS FORM FOR LANGUAGE ACCESS COMPLAINTS.
Is your complaint about not getting help in a language other than English?

If you selected “No,” this is not a language access complaint. Please use our Contact Us Page for other concerns.


Contact Information

How do you want us to contact you?

ABOUT YOUR COMPLAINT

How did the communication take place?*
What went wrong? (Check all that apply)
Did someone help you fill out this form?
Name

Anonymous Complaints

You may submit this form without providing your name. However, if you choose to remain anonymous, we will not be able to contact you for more details or update you on the outcome.

Please note: Complaints may be made public under California law.

Formulario de Queja Sobre Acceso al Idioma

Formulario de Queja Sobre Acceso al Idioma

¡Gracias por ayudarnos a mejorar nuestros servicios de Acceso al idioma! LA County Library quiere asegurarse de que todos puedan utilizar nuestros servicios en diferentes idiomas. Sus comentarios nos ayudan a servirle mejor. Por favor, utilice este formulario para contarnos sobre su experiencia y cómo podemos mejorar.

¿Por qué utilizar este formulario?

Por favor, complete y envíe este formulario si nuestro departamento no le proporcionó la ayuda de idiomas que necesitaba, como asistencia para proporcionar nuestros servicios, programas o materiales en su idioma preferido.

¿Qué pasa después?

1. Una vez que recibamos su Formulario, nuestro departamento revisará y responderá a su queja.

2. Seguimiento: Si no recibe una respuesta dentro de los siguientes 10 días hábiles, comuníquese con nosotros mediante el correo electrónico JZamora@library.lacounty.gov o llame al 562.419.6763

3. Resolución: Nuestro departamento le informará cómo abordamos su queja tan pronto como sea posible, pero no después de 90 días hábiles a partir de la fecha en que recibamos su queja.

Cómo llenar este formulario

  1. Revise el problema: Este formulario es únicamente para captar quejas relacionadas con el acceso al idioma. Si tiene una queja que no se relaciona con el acceso al idioma, por favor utilice nuestro Formulario Pregunte a un bibliotecario.
  2. Complete el Formulario: Llene todos los detalles para que podamos comprender el problema.
  3. Envíenos el Formulario: Seleccione la mejor opción para usted:
  • En línea: Envíe el Formulario aquí
  • Correo electrónico: Envíelo a languageaccess@library.lacounty.gov
  • Teléfono: Llame al 562.419.6763
  • Correo postal: Imprímalo y envíelo a: 7400 Imperial Hwy, Downey, CA 90242 Attn: Adult & Digital Services (Servicios digitales y para adultos)

Si tiene alguna pregunta o necesita ayuda, contáctenos al correo electrónico languageaccess@library.lacounty.gov o llame al 562.419.6763

"*" indicates required fields

UTILICE ESTE FORMULARIO ÚNICAMENTE PARA QUEJAS DE ACCESO AL IDIOMA
¿Su queja es sobre no obtener ayuda en un idioma que no sea el inglés?

Si seleccionó “No”, esta no es una queja de acceso al idioma. Por favor utilice nuestra página de Contáctenos para otras inquietudes.

Información de Contacto

¿Cómo quiere que lo contactemos?

SOBRE SU QUEJA

¿Cómo comunicarse?*
¿Qué fue lo que salió mal? (Marque todas las que correspondan)
¿Alguien le ayudó a completar este formulario?
Nombre

Quejas Anónimas

Por favor considere:: Las quejas pueden hacerse públicas según la ley de California.

语言无障碍服务投诉表

感谢您帮助我们改进语言服务!洛杉矶县图书馆希望确保每个人都能以不同语言使用我们的服务。您的反馈有助于我们为您提供更优质的服务。请使用此表格告诉我们您的体验以及我们可以如何改进。

为什么要填写此表格?

如果我们的部门未能为您提供所需的语言协助,例如在您首选语言中提供服务、项目或资料,请填写并提交此表格。

后续事项

  1. 收到您的表格后,我们的部门将对您的投诉进行审核并作出回应。
  2. 跟进:如果您在10个工作日内未收到回复,请通过电子邮件 JZamora@library.lacounty.gov联系我们,或致电 562.419.6763。
  3. 处理问题:我们部门将在尽快的时间内告知您我们如何处理您的投诉,但不会晚于收到您投诉之日起的90个工作日内。

如何填写此表

  1. 核查问题:此表格仅用于收集与语言服务相关的投诉。如果您有与语言服务无关的投诉,请使用我们的“询问图书馆员”表格。
  2. 填写表格:请填写所有详细信息,以便我们了解问题。
  3. 给我们发送表格:选择对您来说最佳的选项:
  • 在线:在此处 提交表格
  • 电子邮件:发送至 languageaccess@library.lacounty.gov
  • 电话:拨打 562.419.6763
  • 邮寄:打印并寄送至:
    7400 Imperial Hwy, Downey, CA 90242
    收件人:Adult & Digital Services

如果您有疑问或需要帮助,请发送邮件至 languageaccess@library.lacounty.gov 或拨打
562.419.6763

"*" indicates required fields

仅限用于语言无障碍服务相关投诉。
如果您选择“否”,这不是语言无障碍服务相关的投诉。请使用我们的“联系我们”页面提交其他问题。如果您选择“是”,请继续填写下一部分。

联系信息

您希望我们通过何种方式联系您?

关于您的投诉

How did the communication take place?*
出了什么问题?(勾选所有适用项)
有人帮助您填写此表格吗?

匿名投诉

您可以在不提供姓名的情况下提交此表格。但是,如果您选择匿名,我们将无法与您联系以获取更多详情或告知处理结果。

请注意:根据加利福尼亚州法律,投诉可能会被公开

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Downloads and Streaming

Digital Media

With your LA County Library card, you can download or stream eBooks, eAudiobooks, magazines, music, and movies on your computer, tablet, or phone. It's free and you'll never have to worry about overdue fines!

You'll need a library card in good standing and a PIN to access most downloadable & streaming content.

  • ebooks
  • audiobook icon
  • music icon
  • magazine icon
  • movie icon

Kindle Paperwhite eReader

eReaderBanner

Welcome to a New Way to Read...

Have you walked into a library and wished you could check out more books than you could possibly carry? Check out a Kindle Paperwhite at participating libraries with a collection of titles that you are sure to enjoy. Each Kindle has been loaded with expert-selected books.

You don’t need internet access - all the books are pre-loaded onto the Kindle so you are ready to read.

  • Three week checkout
  • Renew up to 3 times, as long as no one else is waiting
  • Must be 18 or older (or under 18 with parent permission)
  • eBooks cannot be added to this device by user

How do I get one?

  • Visit a participating library to check out or place a hold on a Kindle Paperwhite. Kindles are not sent to other libraries for pick up.
  • Note: Selection of genres varies per library. Click on a library below to see the list of genres.

Library Locations with eReaders

Click on the library to view list of genres available.

Many of our libraries offer enhanced resources, computers, and online services to support your homework needs. Check with your local library!

Family Place

What is Family Place?

A Family Place Library is a center for early childhood information, parent education, emergent literacy, socialization, and family support. Family Place builds on the knowledge that good health, early learning, parent involvement, and supportive communities play a critical role in young children's growth and development. Each Family Place Library features the following core elements:

  • A bright, colorful, and welcoming space for young children and their parents.
  • A collection of books, toys, videos, music, and other materials for babies, toddlers, parents, and service providers
  • Access to resources that emphasize emergent literacy, reading readiness, and parent education.
  • Developmentally appropriate programming, such as baby and toddler storytimes for younger children and their parents.
  • Outreach to new and underserved populations.
  • The Parent-Child Workshop is a five-week workshop featuring local professionals, such as nutritionists, speech and language therapists, and child development experts, who serve as resources for parents.

The first three years of a child's life lay the foundation for learning. Get the tools and resources you need to give your child the best possible start.

Family Place Library Children playing music in Family Place Library

citizenship in a bag

Citizenship-in-a-Bag contains:

  • Settlement information for new immigrants to the United States
  • Information on the U.S. naturalization process;
  • Study materials for the naturalization test
  • Reference materials on the rights and responsibilities of U.S. citizenship
  • Multimedia tools including DVDs and an audio CD
  • Teaching guides and planning resources
  • flash cards and books

Checkout or place a hold on a Citizenship-in-a-Bag toolkit.

Great! Thank you for sharing your photos with Catalina PhotoShare, a community history project of LA County Library.

Your photos will be reviewed and if they meet the criteria, they will be added to the Catalina PhotoShare online collection.

If you have any questions, please contact: digitalprojects@library.lacounty.gov

Terms of Service and Laptop Library Locations

Laptops in this kiosk can be checked out by customers with a LA County Library card in good standing.  The laptop is due back in the kiosk before the library closes on the same day it is checked out.

If you do not return the laptop to the kiosk on the same day you check it out, your library account will be charged the full replacement cost of the laptop.

When you check out a laptop from this kiosk, you agree to use it within the library only.  If you remove the laptop from the library, you may held criminally responsible for theft of the laptop and/or be charged the full replacement cost of the laptop.

You are responsible for the laptop and you agree that you will reimburse the LA County Library for any damages if the laptop is damaged, lost or stolen while checked out to you.

If you check out a laptop and it is damaged, you will give it to library staff immediately.

You must save to a removable storage device (such as a USB drive) since your work will not be saved to the laptop beyond your current checkout.

LA County Library will not be held responsible for any damage or loss of data or media due to any cause while you are using a laptop from this kiosk.

By using this laptop, you must adhere to the Library’s Acceptable Use Policy. Laptops are available at the following libraries:

A C Bilbrew Library

Artesia Library

Culver City Julian Dixon Library

Clifton M Brakensiek Library

East Los Angeles Library

El Camino Real Library

La Mirada Library

La Puente Library

Leland R Weaver Library

Manhattan Beach Library

Paramount Library

Quartz Hill Library

Sorensen Library

South El Monte Library

South Whittier Library

Temple City Library

View Park Bebe Moore Campbell Library

Walnut Library

West Hollywood Library

Willowbrook Library

Consumer Health Information Program

The Consumer Health Information Program assists the public with medical research by providing information from reliable sources. Customers are invited to use the Norwalk Library collection which consists of books, magazines, videos, and online databases related to health topics. We also provide individualized research services.

Please be aware, we do not provide medical advice, nor are the materials we provide a substitute for a professional medical opinion.

What Can We Do for You?

We can provide you with information on topics such as:

  • Medical conditions or diseases
  • Prescription medications
  • Surgical procedures
  • General physician and hospital information
  • Book and website recommendations for further reading

How to Contact Us

Location: Norwalk Library

Phone: (562) 868-4003

Fax: (562) 868-4065

Email: chips@library.lacounty.gov

Online Resources

Health Databases *

Health & Fitness eBooks and Audiobooks *

LA County Library Californiana Collection

Accessing the Collection

The Californiana Collection is in closed stacks at the Norwalk Library located at 12350 Imperial Hwy, Norwalk, CA 90650.

About the Collection

The Californiana Collection consists of over 24,000 books and over 200 magazine and newspaper titles in paper and on microfilm as well as a collection of state documents including state and county budgets. The goal of this collection is to present a complete picture of the history, culture, environment and artistic expression of the people of California and to some extent, the western United States.

Collection Highlights

  • California Census Schedules from 1850 to 1910
  • Copies of The Alta California newspaper 1849-1891, as well as dozens of other 19th century newspapers from Gold Rush boomtowns, the Owens Valley and San Francisco
  • The Los Angeles Star newspaper 1851-1879
  • City directories dating from the 19th century
  • Official city and county histories from the 19th and 20th centuries
  • Materials on the Donner Party, California water projects, famous California crimes, Hollywood culture, biographies of Californians, pioneer narratives of the early days of California, and histories of the state written over the course of 150 years