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Sidewalk Service

Sidewalk Service

Sidewalk Service 1024 683 LA County Library

Sidewalk Service

Holds Pickup Locations

Beginning Monday, June 8, holds will be available for pick up at select libraries. Holds may be picked up Monday – Friday, 10 am – 5 pm. Libraries are closed to the public, but staff are available to answer questions by phone 9 am – 6 pm.

HOW IT WORKS:

1. Call the Library once you have received notification that your hold is available to let them know when you will pick up your holds.

2. Park in a space designated for Sidewalk Service Holds pickup. Please bring a face covering with you; you must use one while picking up your holds.

3. Call the Library at the number listed on the parking sign.

4. Follow staff instructions. You’ll be asked to wait in a designated area, wearing a face covering, while your holds are brought to a table for you to pick up.

5. Enjoy your items!

6. Return to a bookdrop by the due date.

Bookdrop Returns

Bookdrops are open for item returns. All returned materials will be quarantined 72 hours before being reissued again, as recommended by health and safety officials. Due dates on new item checkouts will follow standard borrowing schedules – 3 weeks for Books and CDs, 1 week for DVDs. Please check your account to make sure your materials are returned by their due dates. Please note that, due to items being quarantined, you may not see them removed from your account for a few days, but all return dates will be backdated to reflect the day you dropped items off.

Frequently Asked Questions

1. What if my local library is not listed above?

This is the first step of a phased reopening, with additional locations to be added at a later date. Please check back on this page for updates. Those interested in picking up materials from a sidewalk service location that is not their local library should call for assistance.

2. I returned items to the library yesterday and they are still on my account.

We are following Department of Public Health guidelines and are setting materials aside to quarantine for three (3) full days. After the quarantine is over, items will be checked in and removed from your account.

3. How do I arrange pickup if I am deaf or hard-of-hearing?

For customers who are deaf or hard-of-hearing, please send an email to Ask A Librarian at least 2 business days before you want to pick up your holds. Be sure to identify the Sidewalk Service Library you are using. We’ll forward the request to staff at that library who will contact you by email and make pickup arrangements directly with you.

4. What about evening and weekend hours?

This is the first step of a phased reopening, with additional hours to be added at a later date. Please check back on this page for updates.

5. I placed a hold before you closed. Is it still valid?

Yes! Customers with existing holds will be notified of availability.

6. How do I place a new hold?

New holds can be placed starting June 8 using our online catalog or over the phone.

7. If I don’t have a mobile phone, how do I alert library staff that I’m at the library?

If you do not have access to a mobile phone, please call before coming to the library to arrange a timed pick up. Library staff will have your holds out on the table at the designated time and will leave the items on the table for 10 minutes. After 10 minutes, staff will return the items to the library for safe-keeping. If you miss your pick up time, please call library staff to arrange another time.

8. I have 15 items waiting for me but I don’t want all of them right now. Can I choose what to pick up?

Due to space constraints, we must move holds out to customers as quickly as possible and cannot store them.

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